Frequently Asked Questions

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• What is your capacity? 

  • We hold up to 250-300 guests for a seated events. *Certain setup restrictions apply for 250+ guests.

  • We hold up to 600 for a cocktail style event (no seating)

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• I have out of town guests. Are there hotels nearby? 

  • Yes! We are located adjacent to Uptown so there are several fine lodging options nearby. Click Here to check out hotels located in and around our area!

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• Do you have parking on-site? 

  • Yes, we have free on-site parking, as well as access to street parking and additional locations surrounding the venue.​

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• Is your property accessible?

  • ​Absolutely!  The majority of the venue is conveniently located on one level. Any areas that have stairs are also accompanied by accessibility ramps making the entire venue completely accessible.

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• What type of special events do you host?

  • ​We host several different types of private events including birthday parties, year-end celebrations, holiday parties, company or corporate events luncheons and celebrations, fundraisers, award ceremonies, galas and more! 

  • Because we offer all-inclusive packages, we do require a final guest count prior to your event and do not allow tickets to be sold at the door. 

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• Can I rent only the venue space?

  • ​Yes. We do not require you to have catering for your event, except if you're hosting an event where alcohol is being served or available for more than 2 hours. 

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• What time can I start my event and how late can it go?

  • We schedule events between the hours of 8:00 AM - 7:00 PM. We only hold one event per day, which means you are able to start your event at any time you would like! All events must end by 11:00 PM. 

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• What is included in the Venue Rental Fee?

  • ​ Our Venue Rental Includes: 

    • Use of Entire Venue ​

    • 5ft Round Tables (35)  ​

    • 4ft Banquet Tables (2)​

    • 6ft Banquet Tables (8)​

    • 8ft Banquet Tables (2)​

    • 32” Cocktail tables (6)​

    • Fine Dining Mahogany Chairs (300)​

    • Set-up & Break-down of Tables & Chairs​

    • Standard Linen Tablecloths (4+colors) *Additional linens can be brought in from a vendor/caterer or ordered through Big Chill​

    • Access to Complimentary On-site Parking ​ ​

    • Many Hotel Options & Set Hotel Rates with Our Preferred Hotels​ ​

    • Dressing Room ​ ​

    • Venue Manager (on-site during entire event) ​ ​

    • Preferred Vendor Recommendations​

    • Customized Event Floor Plan​

    • On-site Venue Planning Meeting​

    • Final Walk-through (scheduled 2-3 weeks prior to date)​

    • Temperature-controlled A/C & Heating ​

    • Pipe/Drape Room Divider (separates both view and access to the main dining room, creating a grand reveal from the lounge area) ​​

    • Access to Wi-Fi for Vendors​

    • Dedicated Power Circuits for Band and/or DJ ​​

    • Access to Floor Standing Easels, Cake Stands and Glassware for Displays, etc.. ​ ​​

    • Spacious ADA Restroom Facilities ​ ​​

    • Accessibility Ramps ​ ​​

    • Built-in Dance Floor​ ​​

    • Use of Stage for DJ, Band or Sweetheart Table​

 

• Do you have A/V capabilities?

  • ​Yes! We offer several A/V packages to cover your event and presentation needs! These packages include:

    • 160” Retractable Projection Screen

    • Floating Projector with VGA/HDMI Connections

    • Wireless Laptop Transmitter

    • In- House Speakers and Monitors

    • 16 Channel Sound Mixer

    • Wired Microphones

    • Wireless Microphones

    • Wireless Lavalier

    • Plexiglass Podium

    • Sound Technician

    • Uplighting

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• Do you include or offer decorations?

  • While the venue does not include complimentary decor, we do offer simple decor packages including items such as glass cylinders, mirror tiles, plate chargers, votives, glassware, decorative ceiling draping and uplighting. However, you are more than welcome to bring in your own decor or hire any vendor you choose! 

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• Do you allow outside catering?

  • ​​We do allow outside catering to be brought im for a fee. 

 

• What is included in your dining package?

  • ​All dining packages include:

    • ​Your selected event menu (Buffet, plated, heavy hors d’oeuvres and stations offered)

    • 1 hour of passed hors d'oeuvres 

    • Unsweetened tea, sweet tea, regular/decaf coffee and iced water

    • Coffee cups & saucers, stirrers, creamer and sugar

    • Center-post, padded, 5 ft round tables 

    • 6ft and 8ft rectangular tables 

    • High top cocktail tables for cocktail area or any other space 

    • Fine dining Mahogany chairs

    • The set-up and break-down of all Big Chill furniture

    • Napkins (Choice of 10+ colors) and Tablecloths

    • Table skirting

    • China

    • Flatware

    • Stemware

    • Glassware

    • The set-up and break-down of all catering equipment

    • Banquet Captain (Manages serving staff, requests and needs of guests pertaining to menu/dinner service )

    • Servers

    • Cake/Dessert cutting and plating (napkins & silverware included)

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• What if I have guests that have dietary restrictions?

  • ​That is no problem at all!  We take dietary restrictions and food allergies very seriously, so please let us know and we are happy to accommodate your menu or separate meals for them.​

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• Do I need an alcohol permit or license?

  • ​No way! We are fully licensed and insured as a restaurant and bar, which means that we are able to carry and serve a full bar including liquor.

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• Can I bring in my own alcohol?

  • Because of our licensing, all alcohol does have to come through us. Bringing in alcohol is prohibited by law and could result in ending your event.

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• Can I have an open bar? 

  • ​Absolutely! We offer several different open bar packages ranging from just beer & wine all the way to premium liquors. All hourly open bar packages also include your bartenders! Our open bar options are broken-down by hour and in tiers. We also offer consumption bar, drink tickets and cash bar (purchase bar) options.

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• How do I secure my date?​

  • ​A non-refundable deposit of 25% of your estimated total and a signed contract is due to reserve your date.

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• When is my remaining balance and final guest counts due?

  • ​Your remaining balance and final guest counts are due on the Friday 2 weeks prior to your event day. This means you have plenty of time to make adjustments to counts and packages!

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• I’m interested in knowing more! What is the next step?

  • The next step is easy, just fill out our form to receive more information & pricing or to receive a customized quote!

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• I’m ready to schedule a tour! What should I do now? 

  • The beauty of the venue is best appreciated in-person so we are happy to meet with you and show you around with a guided tour! We typically hold tours by appointment only Tuesday-Friday from 10am-6pm.  If you require a tour outside of those hours such as a weekend, please let us know and we will do our best to accommodate your schedule! To schedule a tour, please email us using our contact form or call us at 704-347-4447.