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Frequently Asked Questions: Weddings

  • What is your capacity?  

    • We hold up to 250-300 guests for a seated reception. *Certain setup restrictions apply for 250+ guests.
      We hold up to 600 for a cocktail style reception (Minimal to no seating)
      ​​

  • Do you have a guest minimum?

    • Our rental includes the use of the entire facility so our venue best accommodates groups of 100 or more. If you have a guest count lower than 100, our all-inclusive dining minimum will apply.

  • Do you have parking on-site?

    • Yes, we have free on-site parking, as well as access to street parking and additional locations surrounding the venue. 

  • I have out of town guests. Are there hotels nearby?

    • Yes! Since we are located adjacent to Uptown, there are several fine lodging options nearby. We’re happy to provide you with a list of hotels that partner with us and offer special room rates.

  • Is your property accessible?

    • Absolutely!  The majority of the venue is conveniently located on one level. Any areas that have stairs are also accompanied by accessibility ramps making the entire venue completely accessible.

  • I only need a Ceremony space, do you offer that?

    • Unfortunately at this time, we only offer ceremonies for couples also holding their reception with us.

  • What time can I start my Wedding and how late can it go?

    • We only hold one event a day, which means you are able to start your wedding and/or reception at any time you would like!  All Receptions must end by 11:00 pm.

  • What is included in the Venue Rental?

    •  Our Venue Rental Includes: 

      • Use of Entire Venue for 4 Hours of Reception Time (5 hours with the addition of a ceremony)

      • Access to Venue 5 Hours Prior to for Set Up or Getting Ready ​

      • Access to Complimentary On-site Parking 

      • Set Hotel Room Rates with Our Preferred Hotel Vendors 

      • Use of Dressing Rooms ​

      • Venue Event Supervisor (on-site during event)​

      • Vendor Scheduling and Supervision of Vendor Setup/Breakdown (so you don’t have to be there!)

      • Preferred Vendors List including many options for industry professionals 

      • Customized Ceremony and Reception Floor Plans

      • Final Walk-through scheduled 2-3 weeks prior to

      • Temperature-controlled A/C & Heating  

      • Access to Wifi​ 

      • Pipe & Drape Room Divider 

      • Dedicated Power Circuits for Band and/or DJ​

      • Lighting of Candles/lights​

      • Access to Easels, Cake Stands, Glassware for Displays, etc.. ​

      • Spacious ADA Restroom Facilities 

      • Accessibility Ramps​

      • Built-in Dance Floor

      • Built-in Stage (a small additional fee is required for use of stage for bands, contact us for details!)

 

  • Do you require a wedding planner and/or day-of coordinator?

    • We strongly recommend having at least a day-of coordinator to take care of all details and allow you to enjoy your special day! However, it is not a requirement and you are welcome to use any coordinator/planner you choose!

    • Big Chill does offer a day-of coordinating package. Our team of wedding professionals are highly organized and ready from day 1 to make your vision come to life and to make your day run as smoothly as possible.

  • When can me or my vendors set-up?

    • We guarantee 5 hours prior to the start time of your wedding for you to come in, set up and get ready. We will work with your vendors to schedule their arrival times and answer any questions they may have! 

  • Do you include or offer decorations?

    • While the venue does not include decor, we do offer simple decor rentals including items such as glass cylinders, mirror tiles, plate chargers, votives, glassware, decorative ceiling draping and uplighting. However, you are more than welcome to bring in your own decor or hire any vendors you choose!

  • Do you allow outside catering?

    • ​​We are an all-inclusive venue with a full-service kitchen, therefore; all catering and alcohol must come through us. This also means that our incredible chefs have everything they need right here on-site to create a spectacular, unforgettable dining experience for you and your guests! However, we do allow for wedding cakes or desserts to be brought in!

 

  • What is included in your dining package?

    • All dining packages include:

      • ​Your selected wedding menu (Buffet, plated and stations available)

      • 1 hour of passed hors d'oeuvres 

      • Unsweetened tea, sweet tea, regular/decaf coffee and iced water

      • Coffee cups & saucers, stirrers, creamer and sugar

      • Center-post, padded, 5 ft round tables 

      • 6ft and 8ft rectangular tables 

      • High top cocktail tables

      • Fine dining Mahogany chairs

      • The set-up and break-down of all Big Chill furniture

      • Napkins (Choice of 10+ colors) and Tablecloths

      • Table skirting

      • China

      • Flatware

      • Stemware

      • Glassware

      • The set-up and break-down of all catering equipment

      • Banquet Captain (Manages serving staff, requests and needs of guests pertaining to menu/dinner service )

      • Servers

      • Once complimentary menu tasting for couple

      • Cake/Dessert cutting and plating (napkins & silverware included)

  • What if I have guests that have dietary restrictions?

    • That is no problem at all!  We take dietary restrictions very seriously, so please let us know if you or your guests have any and we are happy to accommodate separate meals for them.

  • Do I get a menu tasting?

    • Of course! We want to make sure that you absolutely love everything about your Special Day, which is why we provide a menu tasting for our couples. At this tasting, you will try your selected menu while meeting with one of our wedding specialists to work through all the details of your wedding. 

  • Do I need an alcohol permit or license?

    • No way! We are fully licensed and insured as a restaurant and bar, which means that we are able to carry and serve a full bar including liquor.

  • Can I bring in my own alcohol?

    • Because of our licensing, all alcohol does have to come through us. Bringing in alcohol is prohibited by law 

  • Can I have an open bar? 

    • Absolutely! We offer several different open bar packages ranging from just beer & wine all the way to premium liquors. All hourly open bar packages also include your bartenders! Our open bar options are broken down by hourly packages and tiers. We also offer a consumption bar and cash bar (purchase bar) options. 

  • How do I secure my date?​

    • A non-refundable deposit of 25% of your estimated total and a signed contract is due to reserve your date.​ 

  • When is my remaining balance and final guest counts due?

    • Your remaining balance and final guest counts are due on the Friday 2 weeks prior to your wedding. This means you have plenty of time to make adjustments! ​

  • I’m interested in knowing more! What is the next step?

    • The next step is easy, just fill out our form to receive more information & pricing and we will be in touch shortly to provide information, date availability and to answer any questions you may have!

  • I’m ready to schedule a tour! What should I do now? 

    • The beauty of the venue is best appreciated in-person so we are happy to meet with you and show you around with a guided tour! We typically hold tours by appointment only Tuesday-Friday from 10am-6pm.  If you require a tour outside of those hours such as a weekend, please let us know and we will do our best to accommodate your schedule! To schedule a tour, please email us using our contact form or call us at 704-347-4447.

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